The short version
- Your videos and scripts are stored in your account. Only you can see them.
- We never sell your data, never hand it to advertisers, and never use your recordings or scripts to train AI.
- We hold your email and name from sign-in, what you record and write, your plan and usage, and basic technical logs.
- Delete your account in the app and it goes straight away, videos and all. Ask us instead and we do it within 30 days.
Who we are
Prompter is run by Barry Group, LLC, a Colorado limited liability company doing business as System for Success. We are the controller of the personal data described here.
Barry Group, LLC
2020 N Academy Blvd Ste 261, Colorado Springs, CO 80909, USA
support@systemforsuccess.co
This policy covers the app at prompter.systemforsuccess.co. Using the app is also covered by our Terms of use.
What we collect
- Your email and name. They come from Clerk, our sign-in provider, when you make an account. Your email is how we know which plan you are on. We never see your password.
- Your scripts. The words you write or paste, saved so they show up on your other devices.
- Your takes. The videos you record and choose to keep, stored under a folder that belongs to your account.
- Usage and plan data. Which plan you are on, how much storage you are using, how many takes you have made this month, and for each take its size, length, format and the time it was made.
- Technical logs. IP address, browser type, and error reports the app sends us when something fails, such as an upload that does not finish. Logs hold no video and no script text.
- Bug reports. If you use Report a problem, we keep what you wrote, your account email, your plan and your device type, and a copy goes to our private Slack workspace so we see it fast. Reports are deleted from our database when you delete your account; ask us and we will remove the Slack copy too.
- Payment status. Whether a plan was bought, cancelled, or failed, plus the email and contact id on the order. No card numbers ever touch our servers. Stripe handles the card.
We do not ask for your address, your date of birth, or any special category of data such as health or biometric information. Your recordings are whatever you choose to record.
How we use it
- To run the service: save your scripts and takes, play them back to you, and sync them across your devices.
- To know who you are and keep your account separate from everyone else's.
- To apply your plan: storage limits, monthly take counts, and clean-up of old takes.
- To take payment and send order and receipt emails.
- To keep the service safe: rate limits, spotting abuse, and blocking attacks.
- To fix problems: reading error logs so we can find and fix bugs.
- To email you about your account — a failed payment, a change to these documents, or the service closing down. We do not send marketing email from the app.
- To meet legal and tax obligations.
Who else handles it
We use a small number of companies to run the service. They process data on our behalf, under contract, and only for the job we give them.
- Clerk — sign-in. Holds your email, name and password. We never see your password.
- Cloudflare R2 — stores your video files.
- Render — hosts the app, in the United States, and runs the Postgres database that holds your account record, scripts, take records and plan.
- Stripe — takes card payments. Your card details go straight to Stripe.
- Slack — receives a copy of bug reports you send us.
- GoHighLevel (LeadConnector) — runs the checkout and sends the order and receipt emails, and tells our server which plan you bought.
Other than these, we share your data only when the law requires it — a valid court order, subpoena, or legal request — or to protect the rights and safety of people, including to report child sexual abuse material. If our business is ever sold, your data may transfer to the buyer; we will tell you by email first, and this policy will keep applying until you are told otherwise.
What we never do
- We never sell, rent, or trade your personal data.
- We never share your personal data for cross-context behavioural advertising.
- We never use your videos or scripts to train AI models, ours or anyone else's.
- We run no advertising and no advertising trackers on this site.
- Our staff do not watch your videos.
Who can see your videos
Only you. Your takes are stored under a key tied to your account, and every request is checked against the signed-in account before anything is handed back.
Playback and download links are signed and expire after 15 minutes. While a link is live, anyone you send it to could open it — so treat a copied link like the video itself.
We would only ever hand over your content if the law required it.
How we protect it
- Everything travels over HTTPS. Data is encrypted in transit, and our storage and database providers encrypt it at rest.
- Video is uploaded and played back through short-lived signed links, not from a public bucket.
- Access to your account's files is limited to the signed-in account owner. Every API call is checked against a verified session; there is no public read.
- Rate limits, upload caps and content checks run on the server, not in the browser.
- Our keys and secrets live only in server environment variables and are never sent to the browser or written to logs.
- Only the owner of the business has administrative access to the systems that hold your data.
No system is perfectly secure. If a breach affects your personal data, we will tell you and the relevant authorities as quickly as the law requires.
Where it lives and international transfers
Your data is stored and processed in the United States. Our hosting and database run at Render in the US. Our providers may also process data in other countries where they operate.
If you use the service from outside the US, your data will be transferred to the US. US privacy law differs from the law where you live. Where UK or EU law applies, these transfers rely on the European Commission's Standard Contractual Clauses, or on the UK Addendum, in our contracts with our providers. Ask us and we will tell you which safeguard covers a given provider.
How long we keep it
- Takes. Kept until you delete them, with two exceptions on the free plan: takes you have not starred are deleted once they are more than 60 days old, and if your account holds more than 2 GB, the oldest takes are deleted — starred ones included — until it is under 2 GB. After a paid plan ends there is a 30-day grace period before either rule applies.
- Scripts and account record. Kept while your account exists.
- IP addresses used for rate limiting. Deleted after 24 hours.
- Error and server logs. Kept for a short period by our host and then rotated away.
- Billing records. Kept for accounting and tax. When you delete your account, your email and contact id are stripped out of them.
- Backups. Cleared within 90 days.
Deleting your data
- One take. Delete it in the app. It is removed from our storage and it is not recoverable.
- A script. Delete it in the app.
- Your whole account. In the app: Account → Delete my account. Your account record, your scripts and every video we hold for you are removed straight away. Or email support@systemforsuccess.co from the address on the account and we do it within 30 days. Either way, backup copies are purged within 90 days. The billing record of each purchase stays for accounting, with your email and contact id removed.
Your sign-in record also sits with Clerk. Deleting your account with us removes it there too.
Deleting your account cancels any paid plan at the same time, so the charges stop.
Your rights
Wherever you live, you can ask us to:
- Access — tell you what personal data we hold about you.
- Correct — fix anything wrong. Your name and email come from your Clerk sign-in profile; change them there, or email us and we will.
- Delete — remove your account and everything in it, in the app or by email.
- Take it with you — hand you a copy in a usable format. Your videos download from the app; email us for the rest.
Email support@systemforsuccess.co from the address on your account. We answer within 30 days. We will not charge you or treat you differently for asking. We may need to check it is really you before we act.
If you are in the UK or the EU
Barry Group, LLC is the data controller. Our legal bases for using your data are:
- Performing our contract with you — storing and serving your scripts and takes, running your account, and applying your plan.
- Legitimate interests — keeping the service secure, preventing abuse, and fixing bugs. We use the least data that does the job.
- Legal obligation — keeping tax and accounting records, and answering lawful requests.
On top of the rights above, you may object to processing based on legitimate interests, ask us to restrict processing, and withdraw any consent you have given. We do not make automated decisions that produce legal effects about you, and we do not profile you.
You also have the right to complain to your data protection authority — in the UK, the Information Commissioner's Office; in the EU, the supervisory authority where you live. We would rather you came to us first so we can fix it.
If you are in California
Under the California Consumer Privacy Act, as amended by the CPRA, you have the right to know what personal information we collect and why, to get a copy of it, to correct it, to delete it, and not to be discriminated against for exercising any of those rights.
In the last 12 months we have collected these categories of personal information: identifiers (your name, email, IP address and account id), commercial information (your plan and purchase records), internet or network activity (technical logs and error reports), and audio and visual information (the videos you choose to record and keep, and the scripts you write). The sources, purposes, and the providers we disclose them to for business purposes are listed in the sections above.
We do not sell personal information and we do not share it for cross-context behavioural advertising. We have not done so in the last 12 months, and we do not sell or share the personal information of anyone under 16. We collect no sensitive personal information for the purpose of inferring characteristics about you.
To use any of these rights, email support@systemforsuccess.co. You may use an authorised agent; we will ask for proof they act for you.
Children
The service is for adults. You must be at least 18 to make an account. We do not knowingly collect personal data from anyone under 18. If we learn that a child has made an account, we delete it and everything in it. If you believe a child has given us data, email support@systemforsuccess.co and we will act.
Changes to this policy
We may update this policy. The "Last updated" date at the top always shows the current version.
If a change matters — new data collected, a new provider, or a new use of your data — we will tell you in the app or by email at least 14 days before it takes effect. Small changes, such as fixing a typo, take effect when we post them.
How to contact us
For any privacy question, or to use any right described here:
Barry Group, LLC (dba System for Success)
2020 N Academy Blvd Ste 261, Colorado Springs, CO 80909, USA
Email: support@systemforsuccess.co
See also our Terms of use, or head back to the app.